Shipping Policy

At Goodrmart, we understand that when you order your new polarized sunglasses, you want them to arrive quickly and safely. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your order. We are committed to providing a seamless delivery experience with transparent timelines and free shipping on every purchase.


Order Processing

Processing Time

All orders placed on goodrmart.com are carefully processed within 1 to 3 business days. During this time, our team verifies your payment, prepares your sunglasses with protective packaging, and hands your order over to our trusted shipping partners. Orders placed on weekends or public holidays will begin processing on the next business day.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email at the address provided during checkout. This email includes your order number, item details, shipping address, and a summary of your purchase. Please review this information carefully and contact us immediately at service@goodrmart.com if you notice any errors.

Shipping Confirmation and Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can also log in to your account on goodrmart.com to view real-time tracking updates for all your orders.


Shipping Rates and Delivery Estimates

Free Shipping on All Orders

We believe great value means no hidden fees. That is why Goodrmart offers free standard shipping on every order, regardless of destination or order value. There are no minimum purchase requirements and no surprise charges at checkout.

Worldwide Delivery

We proudly ship to customers around the globe. Whether you are located in North America, Europe, Asia, Australia, or beyond, your order will be delivered with the same care and attention. All international shipments are handled through reliable carriers experienced in cross-border logistics.

Estimated Delivery Time

After your order is processed, please allow 6 to 12 business days for delivery. This timeframe applies to all destinations worldwide and reflects the average transit time under normal conditions. While we strive to meet these estimates, occasional delays due to customs processing, weather events, or carrier volume may occur.

Expedited Shipping Options

Need your sunglasses faster? Expedited shipping options are available at checkout for customers who require quicker delivery. Select your preferred expedited service during checkout, and we will prioritize your order for faster processing and transit. Additional fees for expedited shipping will be clearly displayed before you complete your purchase.


Packaging and Shipment Protection

Secure Packaging

Every pair of Goodrmart sunglasses is packaged with care to ensure it arrives in perfect condition. Your order includes protective materials such as bubble wrap, rigid boxes, and tamper-evident seals to safeguard your eyewear during transit.

Shipment Insurance

All orders shipped through Goodrmart are covered against loss or damage during transit. If your package is lost or arrives damaged, please contact us immediately at service@goodrmart.com with your order number and photos of the packaging. We will investigate the issue and arrange a replacement or refund as quickly as possible.


Customs, Duties, and Import Fees

International Orders

For orders shipped outside the country of origin, please be aware that your package may be subject to customs inspection, import duties, taxes, or handling fees imposed by your local government. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.

Customs Documentation

We accurately declare the contents and value of all international shipments to comply with customs regulations. However, we cannot predict or control the assessment of duties or taxes by your local customs authority. We recommend contacting your local customs office for more information on potential fees before placing your order.

Delay Due to Customs

Customs processing times vary by country and can occasionally cause delays beyond our estimated delivery window. Goodrmart is not responsible for delays caused by customs holds, documentation requests, or regulatory inspections. We will, however, provide any necessary documentation to help facilitate the clearance of your package.


Address Accuracy and Delivery Issues

Correct Shipping Address

It is your responsibility to provide an accurate and complete shipping address at checkout. Orders cannot be modified once they have entered the processing stage. If you realize you entered an incorrect address, please contact us immediately at service@goodrmart.com. We will do our best to update your information before the order ships, but we cannot guarantee changes once fulfillment has begun.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange reshipment. Additional shipping fees may apply for resending the order. If the package is returned and no further action is taken by the customer within 14 days, the order may be subject to restocking fees or cancellation.

Lost or Stolen Packages

Goodrmart is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. Once the tracking information shows "Delivered" at your provided address, the package is considered received. We recommend requiring a signature for delivery or using a secure shipping address to minimize this risk.


Order Modifications and Cancellations

Canceling an Order

If you need to cancel your order, please contact us as soon as possible at service@goodrmart.com. Orders can only be canceled if they have not yet entered the processing stage. Once processing has begun, cancellation may no longer be possible, and you may need to wait for delivery and then initiate a return under our Refund Policy.

Changing an Order

Changes to items, quantities, or shipping addresses can only be made before your order enters processing. Due to our fast fulfillment timeline, we recommend reviewing your cart carefully before completing checkout. For any changes, reach out to our support team immediately for assistance.


Tracking Your Order

How to Track

Once your order ships, use the tracking number provided in your shipping confirmation email to monitor your package. You can track your shipment directly through the carrier's website or by logging into your Goodrmart account.

Tracking Updates

Tracking information may take 24 to 48 hours to activate after your shipping confirmation is sent. If your tracking status has not updated for several days, please allow additional time for carrier scanning. If you have concerns about your shipment, contact us at service@goodrmart.com and we will investigate on your behalf.


Delivery Exceptions and Delays

Potential Delays

While we make every effort to meet our estimated delivery windows, certain factors beyond our control may cause delays, including:
  • Severe weather conditions or natural disasters
  • Carrier service disruptions or high-volume periods
  • Customs inspections or regulatory holds
  • Incorrect or incomplete address information

What We Do During Delays

If we become aware of a significant delay affecting your order, we will proactively communicate with you via email with updated information. Our team monitors shipments closely and works with carriers to resolve issues as quickly as possible.


Contact Us for Shipping Assistance

Our customer support team is ready to help with any shipping-related questions or concerns. For the fastest assistance, please email us at service@goodrmart.com and include your order number and a brief description of your inquiry. We strive to respond to all shipping inquiries within 24 to 48 hours during business days.


Policy Updates

Goodrmart reserves the right to update this Shipping Policy at any time to reflect changes in our logistics partners, delivery options, or operational procedures. Updates will be posted on this page with a revised reference. We encourage you to review this policy periodically to stay informed about our current shipping practices.


Thank You for Choosing Goodrmart

We appreciate your trust in Goodrmart for your polarized sunglasses. Our team is dedicated to delivering high-quality eyewear with fast, reliable, and free shipping to your doorstep. We look forward to serving you and helping you see the world in sharper, brighter clarity. Shop with confidence, knowing that your order is in good hands from checkout to delivery.