Refund Policy

At Goodrmart, we strive to ensure that every customer is completely satisfied with their purchase of our polarized sunglasses. We understand that sometimes a product may not meet your expectations or needs. This Refund Policy outlines the procedures and conditions for requesting and receiving a refund for orders placed on goodrmart.com. We aim to make the process as transparent and straightforward as possible.

Eligibility for Refunds

Timeframe for Returns

To be eligible for a refund, your request must be made within 60 days of the delivery date. We define the delivery date as the day the package is marked as delivered by the shipping carrier. Requests submitted after this 60-day window may not be accepted unless the item is defective or was sent in error.

Condition of Items

Items submitted for a refund must be in their original condition. This means the sunglasses must be unused, unworn, and free from any scratches, damage, or signs of wear. All original packaging, including the case, cleaning cloth, and any protective films or tags, must be included with the return. Items that show signs of use or damage caused by the customer will not qualify for a full refund.

Proof of Purchase

A valid order number or proof of purchase is required for all refund requests. This allows our team to locate your transaction details and verify eligibility quickly. Please keep your order confirmation email safe for reference during the return process.

Non-Refundable Items

Final Sale Items

Certain items marked as final sale at the time of purchase are not eligible for return or refund. These items are typically deeply discounted promotional products. The final sale status will be clearly indicated on the product page and during checkout.

Gift Cards

Gift cards purchased through goodrmart.com are non-refundable and cannot be exchanged for cash. They can only be used for future purchases on our website.

Customized or Personalized Items

If we offer any customized or personalized eyewear in the future, these items will be non-refundable unless they arrive defective. This policy ensures that custom products cannot be resold to other customers.

How to Request a Refund

Step 1 Contact Customer Support

To initiate a refund, please send an email to service@goodrmart.com. Include your order number, the reason for the return, and photos of the item if applicable. Our support team will review your request and provide you with return instructions and authorization.

Step 2 Package the Item

Once your return is authorized, carefully package the sunglasses in their original box. Ensure the item is secure to prevent damage during transit. Include any necessary documentation provided by our support team inside the package.

Step 3 Ship the Return

Ship the package to the return address provided by our support team. We recommend using a trackable shipping service so you can monitor the return status. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Step 4 Inspection and Processing

Once the returned item is received at our warehouse, our quality control team will inspect it to ensure it meets the condition requirements. You will receive an email notification confirming the receipt and inspection result.

Refund Processing and Timing

Processing Period

After your return is approved following inspection, refunds are processed within 5 to 10 business days. This timeframe allows for internal processing and communication with our payment partners.

Method of Refund

Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit card, the credit will appear on your statement according to your bank's processing schedule. If you used a digital wallet or other payment method, the funds will be returned to that same account.

Currency

All transactions and refunds are processed in USD. If your bank account uses a different currency, the refunded amount may vary slightly due to exchange rate fluctuations. Any conversion fees charged by your financial institution are the responsibility of the customer.

Late or Missing Refunds

If you have not received your refund after the 5 to 10 business day processing period, please check your bank account again. Contact your credit card company or payment provider, as there may be additional processing time on their end. If you have completed these steps and still have not received your refund, please contact us at service@goodrmart.com for further assistance.

Damaged or Defective Items

Reporting Issues

If you receive a pair of sunglasses that is damaged, defective, or incorrect, please contact us immediately at service@goodrmart.com. Provide photos of the issue and your order number. We take quality control seriously and will resolve these issues promptly.

Coverage for Defects

For items that are defective upon arrival, we will cover the cost of return shipping. You will be provided with a prepaid shipping label or reimbursed for the shipping cost upon receipt of the return. We will offer a full refund or a replacement pair based on your preference and stock availability.

Warranty Claims

Our sunglasses are designed for durability and performance. If a manufacturing defect arises within the 60-day return window, it is covered under this refund policy. Issues arising from normal wear and tear, accidental damage, or improper care are not covered.

Exchanges and Store Credit

Exchange Options

If you prefer an exchange instead of a refund, please indicate this when contacting our support team. Exchanges are subject to stock availability. If the desired item is out of stock, we will issue a refund or offer store credit.

Store Credit

In some cases, we may offer store credit as an alternative to a cash refund. Store credit is issued via a unique code sent to your email and can be used for any future purchase on goodrmart.com. Store credit does not expire and can be used partially or fully across multiple orders.

Policy Modifications

Goodrmart reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. We encourage customers to review this policy before making a purchase to stay informed about our current procedures. Continued use of the website constitutes acceptance of the updated policy.

Contact Information

For any questions or concerns regarding this Refund Policy, our customer support team is available to assist. Please reach out to us via email at service@goodrmart.com. We are committed to providing clear communication and resolving any issues related to refunds efficiently.

Thank You for Choosing Goodrmart

We appreciate your trust in Goodrmart for your eyewear needs. Our goal is to provide high-quality polarized sunglasses at unbeatable prices with a hassle-free shopping experience. We value your business and look forward to serving you again in the future.